Plymouth technology company helping charities work smarter with chatbots

Authored by Program
Posted: Wednesday, March 23, 2022 - 10:33

Plymouth-based Disruption Works are helping charities to work smarter through automation, chatbots, and Robotic Process Automation (RPA). 

More than ever, charities are leaning on the time-saving benefits of chatbots to redeploy staff in a more meaningful way.

Disruption Works, based at Plymouth Science Park, are using technology for good to help the sector with smarter communication management via chatbots, including Age Cymru, and Contact, for families with disabled children.

These national charities are now using chatbots to extend the service, reach and support that they offer. The new processes help them quickly and efficiently connect with the people they support, sometimes as an emergency.

Steve Tomkinson, Managing Director at Disruption Works, said: “The chatbots will make sure that visitors to the charity’s website or social media have answers to their queries quickly and accurately without having to dive into the huge library of information that the charities have available.

“The chatbot will pluck out the information from a question asked and point them in the right direction or answer it directly, reducing non-essential inbound queries so their teams can give complex queries more time and attention. 

“We are really excited to work with these great charities and we are sure that the chatbots will have a huge impact on the way they work and help their audiences.”

Disruption Works already works with other charities in the UK as well as a wide range of other businesses and organisations. People from all over the world talk to Disruption Works chatbots, in a comprehensive range of different languages.

Steve continued: “We feel that the automation of chat conversation or even phone calls should be accessible to any size of business, and we have now made this a reality. After the last two years, these well-designed “myth-busting” solutions are accepted and viewed positively by customers.”

This technology’s reach is expanding from this exciting Plymouth-based business, and their team have a vision of taking the robot out of the human via chatbots and voicebots, improving the experience for both customers and teams in businesses all over the UK and Europe.


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