Ottery Care Home celebrates ‘Good’ CQC rating
King’s Manor Care Home, in Ottery St Mary has been rated ‘Good’ in all areas following a recent Care Quality Commission inspection
The 66-bedded, purpose-built luxury care home in beautifully landscaped gardens, which specialises in the provision of nursing, residential and dementia care, was found to offer safe, effective, caring, responsive, and well-led care, with a ‘good’ rating across all five inspection areas.
The report, published following an unannounced inspection visit in September, found that “staff understood people’s needs and responded to them patiently and were warm and friendly at all times.”
It adds: “Our observations showed people were being supported and cared for with kindness. People's choices were fully respected, and staff were actively listening to people to ensure their views were heard and their diverse needs met.”
Relatives’ comments recorded by inspectors included: “We feel she is safe and well cared for…They are very, very kind.”
Care Home Manager Marita Westaway, said: “I am delighted with this hugely positive CQC report which rightly highlights the quality of care we provide, the positive relationships we’ve built up, and how kind and committed our staff are.
“The culture embedded here is centred around treating everyone with respect and supporting their independence, individuality and choices – and that really comes shining through in this report. I am so proud of our fantastic team – we have come through this inspection with flying colours despite all the challenges the sector has experienced over the past almost two years.”
As part of the process inspectors spoke with 12 staff including, nurse lead, senior carers, housekeeping staff, a cook and hospitality staff, the registered manager and the operations manager, as well as with people living in the home and family members. They reviewed files, records and care plans.
The resulting report set out that ‘there was sufficient staff with the right skills and competencies to provide safe and effective care.’ It also highlighted that ‘Staff training and support was seen as key to providing high quality care and support’ noting that ‘Staff were positive about the support and training they received; with one team member saying: “This is the best training I have ever had since working in care.”
Marita added: “It was so pleasing to see the inspectors pick up on how much we value and promote staff support and training – it really is fundamental to the high quality of care we provide, as well as to high staff morale.
“While recruitment has been a challenge across the sector, I was also happy that the inspection noted our robust recruitment practices and that we have the right staff in place to provide the care people need.
“We’re not going to rest on our laurels and will continue to work hard and find areas for improvement because we feel that nothing less than the best care is good enough for those individuals living with us here at King’s Manor.”
To find out more about the Maria Mallaband Care Group visit: https://www.mmcgcarehomes.co.uk/
