The Benefits of White Glove Delivery for Your Business
When you offer products, one of the biggest logistical issues to deal with is delivering them to clients. From nationwide posting to international courier services, there is no shortage of options. One of the options to consider for larger items is called white glove delivery. But what benefits does this offer?
What is white glove delivery?
The idea of white glove delivery is similar to the idea of a high quality service in a restaurant, often known as silver service. It is a higher than normal quality service that involves extra benefits for the customer that make it a key selling point. It is often a two man delivery service that can include additional services to help the customer, depending on the type of product involved.
There are a few expectations that a customer can have when they use white glove delivery. According to white glove experts Kinetic Logistics, these can include:
1. Top quality customer service
Customers are kept informed about when their parcel will arrive including text messages and emails so they are easily able to make a change if they can’t receive the parcel. This gives them better control and reduces the stress of waiting for a delivery with a vague delivery time.
2. Additional services available
As well as delivering the item, white glove service can go beyond this. For example, if you are sending a TV, you could use a service that will unpack the TV, install it and check that it is operating properly for the customers as part of the delivery service.
3. Simple returns
White glove delivery also makes it simple to return items if there are problems or they simply aren’t required. A specific collection time can be provided to suit the client and the item packaged up and returned for them.
Benefits for the business
While the benefits for the customer are clear, what about for the business? If you are looking at the different courier and delivery options, what additional benefits would your company see by using a white glove delivery service?
Better customer service
Better customer service works for both the customer and the business. Your business will always be associated with the delivery service used, even if you aren’t doing the actual delivery yourself. By offering a high quality delivery service that is accurate and helpful for the customer, then you can improve your customer retention and positive feedback.
Less chance of damage in transit
One of the biggest complaint’s customers have is when they receive an item and it is has been damaged during the delivery process. This is costly for the business in terms of replacing the item and also creates a negative impression for the customer. Using a white glove service reduces the chance that this will happen and that the item arrives in top condition.
Better economy
While a white glove service may be more expensive than some options, it can work out better economy for the business. Top of the list of reasons for this is that there are fewer missed deliveries with this type of service due to the extensive notifications that customers receive. It also ensures things are unpacked and installed correctly, reducing the chance of damage at this stage and extra costs.
A high quality service
White glove delivery is a high quality service that brings benefits for both the customer and the business using it. It allows for the best customer service, cuts down on missed deliveries and also ensures that customers have additional services that can increase their loyalty and positive reviews. This all adds up to a worthwhile option for businesses involved in product delivery.
