Devon and Cornwall Police are offering alternative contact methods rather than calling 101.
The summer months see a huge increase in visitor numbers and the police typically see a 35% increase in calls compared to the quietest times of the year. With the same number of call handlers year round, this extra demand inevitably can have an impact on call waiting times.
Devon and Cornwall Police has made a significant improvement to its 101 non-emergency service since Police and Crime Commissioner Tony Hogg demanded urgent action.
In January Mr Hogg insisted on an immediate performance upgrade, saying his review into the service highlighted ‘a poor state’ of affairs.
Now, figures recorded for the last two weeks show that, on average, calls...
Devon and Cornwall’s Police and Crime Commissioner is ring fencing up to £250,000 for the Chief Constable to make immediate improvements to the 101 non emergency phone line.
The commitment comes as Tony Hogg publishes phase two of his office’s ongoing review into the 101 service, a report which also assesses the force’s progress against the initial findings from a year ago.
Devon and Cornwall Police is asking everyone this festive season, and throughout the coming year, to think carefully before calling 999 or 101 and to only do so in an emergency or to report a non-urgent crime.
The Force’s two contact centres in Plymouth and Exeter receive more than a million calls a year. Although many people use the service responsibly there are still a significant...
Police and Crime Commissioner Tony Hogg has today (Thursday 20 November) published the findings of a review, undertaken by his office, into Devon and Cornwall’s Police 101 non-emergency service.
The main findings of the report are:
• Calls are answered promptly at the switchboard and within times that are consistent with other forces, or equivalent non-emergency contact...
